Shipping Policy

Orders are typically shipped within 2 business days after receipt. Delivers to most US locations within 1-5 business days depending on proximity to our Atlanta warehouse. Any order $50 or over and shipped anywhere within the 48 contiguous United States is eligible for FREE Shipping.

The cutoff for Second Day Shipping is 2:00 pm Eastern Time. Please note that these shipping options DO NOT INCLUDE weekend delivery.

Return Policy

We want you to be happy with all of the items that you have ordered.  We will gladly accept back any item in its original condition that was purchased within 30 days of receipt. We will also cover the cost of return shipping on any orders which are incorrect or damaged. We cannot cover the cost of return shipping for items that are simply unwanted.

We are happy to assist you with an exchange or refund.  For assistance in these matters, please contact us at sales@masterteafactory.com.

All other questions or inquiries:

We are always striving to improve our website and our service. Please contact us at sales@masterteafactory.com if there is anything we can do to serve you better.